Text (SMS) or Phone Call Authentication Setup

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You can use a mobile phone to receive an SMS text message or phone call for verifying your UARK account for multi-factor authentication. Be sure to use a current number for a phone you have with you at all times. 

Alert: Mobile phones are strongly recommended for text or phone call authentication. Using your university office phone number is not recommend and can cause problems in the event your desk phone is signed out. 

If you are setting up a new account, click "I want to set up a different method" and select phone. Follow steps 5 and 6 below to continue.

If you already have an account and want to change your method or update your number:

1. Log into account.uark.edu. Click Edit security info. 
2. Make sure the Phone number listed is current for a device you have with you at all times. To update your phone number, click Change next to it. 
3. Click "Change" next to your default authentication method at the top, or click Add method if Phone is not listed.
4. Enter your mobile phone number and choose Text or Call.
5. Click Next. You will receive a 6-digit code by text or phone call. Enter the code into the setup screen on your web browser to complete verification. 
   • For text message authentication, you will receive a message that says "Use this code for Microsoft verification."
   • For phone call authentication, you will receive a recorded call from 479-575-2905 that asks you to press # to verify.
     
     

For assistance setting up multi-factor authentication, please create a ticket or contact the IT Help Desk.