IT Services Careers
Located in the stunning Ozark Mountains, the University of Arkansas is the nation’s third fastest-growing flagship university and consistently ranks among the top public universities and best values in the United States.
Fayetteville, home to the university, is consistently ranked in the top ten best college towns in the nation, and the surrounding Northwest Arkansas region, one of the most economically stable regions in the country, is regularly ranked one of the best places to live in the United States.
Are you a student enrolled at the University of Arkansas? Are you looking to get started with career experience in information technology? We want to see your resume!
Help Desk Technician
IT Services is currently seeking Help Desk Technicians to assist students, faculty, and staff, via phone, walk up, or email, in using University technology. Duties include troubleshooting issues, fulfilling user requests, and logging IT tickets. Minimum qualifications are the formal education equivalent of a high school diploma and knowledge of Microsoft Office. Preferred qualifications are customer service experience and knowledge of the operations of personal computers and the functions of the software used. This position provides variable schedule. Help Desk opens at 7:00 am and closes as late as 10:00 pm. Some weekend hours may be necessary also.
Click here to apply: http://jobs.uark.edu/postings/21891
Full-time Open Positions
Help Desk Operator
IT services at the University of Arkansas is currently seeking candidates for the position of Help Desk Operator. The Helpdesk Operator is responsible for assisting faculty, staff, and students by providing hardware and software support in a help desk setting. The minimum requirements for this position are The formal education equivalent of a high school diploma; plus the completion of technical training in computer science, data processing, or a related field, as might be acquired from a vocational, military, or industrial setting or related field. Preference will be given to candidates that have previous customer service experience and computer lab experience. Additionally, this position requires knowledge of the operation of personal computers and the function of the software used, the ability to train and supervise lab assistants and organize lab and work schedules, the ability to determine cause of computer or software problems and resolve or refer for maintenance and/or repair, and the ability to communicate effectively orally and in writing. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
A complete position announcement may be viewed at the University Human Resources' job portal: http://jobs.uark.edu/postings/21965
New Campus IT Initiative
At the University of Arkansas, IT culture is rapidly changing. A spirit of “one team” is being fostered across the campus, and, together, we are launching a new initiative, Achieve IT: Excellence in Technology. Under the Achieve IT banner, a collaborative process to achieve excellence in the IT environment has begun. Workgroups that include members from across campus are exploring how we can best share essential services—such as classroom technologies, service desk and desktop support, and software distribution and licensing.
Equal Opportunity Institution
The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity.
Persons must have proof of legal authority to work in the United States on the first day of employment.