IT Services Careers
Located in the stunning Ozark Mountains, the University of Arkansas is the nation’s third fastest-growing flagship university and consistently ranks among the top public universities and best values in the United States.
Fayetteville, home to the university, is consistently ranked in the top ten best college towns in the nation, and the surrounding Northwest Arkansas region, one of the most economically stable regions in the country, is regularly ranked one of the best places to live in the United States.
Are you a student enrolled at the University of Arkansas? Are you looking to get started with career experience in information technology? We want to see your resume!
Full-time Open Positions
Information Security Solutions Architect
The University of Arkansas is seeking candidates for the open position of Information Security Solutions Architect. The Information Security Solutions Architect supports, executes and helps maintain various initiatives of the Information Security team to improve the security posture of the university. This position works to be a subject matter expert in security technologies and information systems, learn technical expertise in areas such as network protocols, intrusion detection, vulnerability assessment, and identity and access management. The Information Security Solutions Architect reports to the Chief Information Security Officer (CISO), supports day-to-day information security operations through problem analysis, solutions development, and implementation. This position prepares reports and presentations for technical and non-technical audiences.
Regular, reliable and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
A complete position announcement, including additional minimum and preferred qualifications and salary information, may be viewed at the University Human Resources' job portal:
Help Desk Technician (Evening Shift)
IT services at the University of Arkansas is currently seeking candidates for the position of Help Desk Technician. The Help Desk Technician is responsible for providing assistance and support related to campus technologies, including but not limited to computer systems, hardware, software, and mobile devices. This position responds to requests, runs diagnostics, actively troubleshoots, isolates problem(s), and determines and implements solution. If beyond scope, recognizes when to escalate to next tier of support.
Primary responsibilities include:
* Provide primary technical assistance and support for incoming requests and issues related to computer systems, software, and hardware
* Respond to requests either in person, over the phone, via email or chat
* Write training manuals, document knowledge
* Train others
* Respond to email messages for users seeking help
* Ask questions to determine nature of problem
* Walk user through problem-solving process
* Install, modify, and repair computer hardware and software as needed
* Clean up technology as needed
* Follow up with users to ensure issue has been resolved as appropriate
* Gain feedback from users about computer usage
* Run reports as requested to ensure continuous improvement
This position will work evening hours and variable days to include weekends.
A complete position announcement may be viewed at the University Human Resources' job portal: http://jobs.uark.edu/postings/25972
New Campus IT Initiative
At the University of Arkansas, IT culture is rapidly changing. A spirit of “one team” is being fostered across the campus, and, together, we are launching a new initiative, Achieve IT: Excellence in Technology. Under the Achieve IT banner, a collaborative process to achieve excellence in the IT environment has begun. Workgroups that include members from across campus are exploring how we can best share essential services—such as classroom technologies, service desk and desktop support, and software distribution and licensing.
Equal Opportunity Institution
The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity.
Persons must have proof of legal authority to work in the United States on the first day of employment.