Updating Your Emergency Response Location

• U of A
• IT Services
• Communication and Collaboration
• Campus Phone Services
• VoIP Phone Service
• Updating Your Emergency Response Location

Heads up! For the most up to date information and resources, visit the IT Help Portal to browse a full list of services and instructions.

When calling 911 from a physical desk phone on campus, the location is automatically available to the dispatch operator for quick emergency response.

Use the VoIP Phone Move form to check and update your campus primary location. You are responsible for ensuring your location information is updated when your primary campus location changes. See the VoIP 911 Policy for recommendations and guidelines.

Heads up! Only the primary user can view and update their location information. Delegates cannot update location information for other users.

Departmental Phones

Departmental phone numbers not tied to individuals are also assigned emergency response locations. To update the location of a departmental phone, create a ticket.