Support Checklist

Use this checklist to resolve problems accessing UARK applications such as UAConnect, webBASIS, Blackboard or the university web presence. If you can't resolve your problem using the following information, report the issue to the IT Help Desk at 479-575-2905 or open an AskIT case.

Troubleshoot Your Browser

Make sure your browser has the most recent updates.

Clear your browser cache or temporary Internet files.

Enable JavaScript.

Is the browser pop-up blocker turned on? If so, the site must be added to the blocker's allowed sites.

Manage your cookies. Some applications require that cookies are enabled.

Make sure your plug-ins are updated.

Test Your Connection

To test your Internet connection:

  1. Go to
  2. Enter any search term. Click Google Search.

If you receive a timeout error, your internet connection could be down. Contact your service provider.

If you are on campus and experiencing problems connecting to the internet, contact the IT Help Desk at 479-575-2905 (after hours, call 479-575-2904).

Check for Outages

Go to the IT Services Alert Calendar to find out if the system you are trying to access is unavailable due to scheduled maintenance.

Download System Updates

Make sure you have the latest patches and updates to your operating system.

Update Your Third-party Software

The newest versions of Acrobat Reader, Windows Media Player, Flash, QuickTime and/or RealPlayer might be required.

Install the latest version of Java Runtime Environment.

Updated 12/07/2015

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