Requesting SSL Certificates

IT Services grants SSL certificates issued by Comodo through the InCommon Certificate Service. The default certificate lifetime is two years with a one or three year lifetime available on request.

To generate a Certificate Signing Request (CSR) and submit it to the IT Services Security Team:

  1. Follow the instructions for your platform or application environment:


    For a complete list of platforms, see the Comodo Knowledge Base: CSR Generation page.

    Note: Ensure your CSR is created with a 2048-bit or larger public key.

  2. When prompted, provide the following information:
    • Country: US
    • State: Arkansas
    • Locality Name: Fayetteville (or city where system is located)
    • Organization Name: University of Arkansas
    • Organizational Unit Name: Name of unit requesting certificate
    • Common Name: Name of web server
    • Email address: leave blank
    • Challenge Password: leave blank
    • An Optional Company Name: leave blank

  3. Your CSR will be generated on your local file system (usually in the Downloads folder).
  4. Go to askit.uark.edu.
  5. Enter your office phone number (optional).
  6. Select Security from the Category drop-down menu.
  7. Enter a subject.
  8. In the Description text box, provide details about your CSR, including a description of the application or server to which it will be applied, as well as information or special instructions that apply to the request.
  9. Click Submit Request. Log in with your UARK username and password.
  10. Under the Comment box, click the Choose File button.
  11. Select the CSR file generated in step 2 and click Open. Click Submit.

The certificate will be issued through the original AskIT case within two business days under normal circumstances.

Updated 04/07/2015


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