Troubleshoot an Active Network Port

• U of A
• IT Services
• Campus IT Resources
• Network Infrastructure
• Troubleshoot an Active Network Port

Heads up! For the most up to date information and resources, visit the IT Help Portal to browse a full list of services and instructions.

Resolution Time: 2-10 business days

If you are trying to connect to an existing port on campus that does not have an Ethernet lock installed and having difficulty, there may be a problem with the network cable that connects your device to the network. There is likely a problem with the port that will need to be resolved if:

• Windows: There is a red X over the network icon in the system tray and you receive the message “A network cable is unplugged.”
• MacOS: There is a red light next to Built-in Ethernet in the Network System Preferences.

If your network port is inactive or appears to be active with no network connectivity, create a ticket to get the issue resolved.

You’ll need the following information to fill out the ticket:

• The wall port information printed on the ethernet wall plate
• MAC Address of the computer currently plugged into the port
• Your device’s settings configured for DHCP