VPN: Install GlobalProtect for Windows

Heads up! For the most up to date information and resources, visit the IT Help Portal to browse a full list of services and instructions.

Heads up! Only the version linked below is compatible with the university's VPN service. Do not install the GlobalProtect app offered in the Microsoft Store for Windows apps. 

  1. Download the appropriate installer for your computer:
  2. When prompted, choose to run the installer.
  3. Complete the installation with all default options. 
  4. The GlobalProtect app will pop up from the system tray. Enter the portal address:
  5. Click Connect. 
  6. When prompted, enter your UARK username and password. Click Sign In. 

Once connected, the globe icon in your system tray will switch to blue.


Most campus users will automatically connect using the General Access gateway and do not need to change any settings. 

If you are part of a team with special access, you will automatically be logged into the appropriate gateway. To switch between gateways:

  1. Click the blue globe icon in the system tray.
  2. Select another gateway from the drop-down menu. You will be disconnected from the previous gateway. 

If you do not have appropriate access to a selected gateway, the app will disconnect. 

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