Desktops and Mobile Devices

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Eligibility

Students
Faculty and staff

Support

IT Help Desk

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Chat with Tech Support

The university supports the devices and software you need for business processes and academic success.

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Browse our service catalog to find the services you need. 

Browse our Tech Articles for instructions on setting up your device with UARK services like email, Wi-Fi and more. 

Antivirus Protection

All students, faculty and staff can take advantage of free antivirus software to keep personal and university-owned devices secure.

Having Trouble?

Follow these tips if you're having trouble accessing online services like as UAConnect, webBASIS or Blackboard:

  • Check the IT Status Monitor to find out if the service is unavailable.
  • Test your internet connection by checking if you can access google.com and enter any search term. If you receive a timeout error, your internet connection could be down or slow.
  • Make sure your computer is up to date: Windows | Mac

If the service is available and your internet connection is working, troubleshoot your browser.

More Information

Backups

We recommend using the following applications to back up and protect important university data:

Tech Tools

The university provides Bomgar remote support for technical staff to control multiple systems, chat with end-users and collaborate with other support representatives from their own workstations.