Adobe Login Troubleshooting

Having trouble logging into Adobe Creative Cloud? Try the troubleshooting tips below or create a ticket for more assistance.

Check Your Credentials

If you have already purchased a license from the university and you get a message in Creative Cloud prompting you to pay for a subscription, log out of the account in the Creative Cloud application. When logging back into Adobe: 

  1. Enter your email address as the username.
  2. Wait for Adobe to redirect you to the university's login screen. If prompted, select "Company or School Account."
  3. When the university's login screen appears, log in as you normally would for UARK email or other university services.

Do not enter your UARK password in the initial Adobe login screen.

No Login Prompt

If you are not prompted to log in, you are already logged in with an Adobe ID. Log out of the Adobe website, and then log back in using your UARK credentials.

Creative Cloud Not Available

If you do not see the option to install Creative Cloud from the Adobe website, your license may not be available yet. Please allow up to two business days from the time of purchase for your license to be available and then try again.

Still having trouble?

For more assistance with logging into Adobe, create a ticket