Institutionally-Owned Computer Repairs

Follow the instructions below to create an Internal Service Delivery (ISD) to the Tech Store for warranty and non-warranty repair services.
  1. Log into Workday.
  2. In the search field, enter and select “Create Internal Service Delivery.”
  3. In the company field, select “University of Arkansas, Fayetteville.”
  4. In the Internal Service Provider field, enter “UAF – Tech Store – Warranty Repair Fees.” Currency, document and delivery dates will auto-populate.
  5. In the Memo field, enter “Tech Store Service Center Labor for repair of technology.”
  6. Select + to add a line.
  7. Company should auto-populate to “University of Arkansas, Fayetteville.” The line number will auto-populate.
  8. Skip “item” in the description field and enter “Computer repair.”
  9. For Spend Category, use “SC0025 Technology Maintenance.”
  10. For Revenue Category, use “RC8001 Interdepartmental Revenue.”
  11. For Quantity, enter 1. For Unit of Measure, enter Each.
  12. Enter the quoted cost, including tax from a Tech Store Service Center technician.
  13. Enter the requester. The delivery date will auto-populate.
  14. For the Memo, enter the asset owner and the asset tag # and any information mandated by your department.
  15. Enter your Cost Center or skip and enter one of following worktag types: Designated, Grant, Program, Project, Agency.
  16. The Cost Center and funds will populate based on the worktag entered. Enter additional worktags if required.
  17. Select attachments. Upload quote for repair from Tech Store.
  18. Select “Submit” and take note of the ISD for approval tracking.