IT Asset Management

Heads up! For the most up to date information and resources, visit the IT Help Portal to browse a full list of services and instructions.

The IT Asset Management (ITAM) office is responsible for accepting and verifying shipments of IT assets, as well as delivering IT assets to the purchasing department.

Contact ITAM Office Report an Issue

Read this! ITAM processes are supported by the IT Asset Management Policy. 

Purchasing IT Assets

IT Business Operations manages the requisitioning of technology products for the campus. The Tech Store & Service Center can assist you with Dell and Microsoft Surface standard configuration questions, pre-purchase recommendations, post-purchase support, estimated arrival dates for PO's, and warranty services for Dell, Microsoft and Apple.View instructions for institutional purchases below: 
Note: The Internal Service Delivery (ISD) process will no longer be utilized to purchase technology from the Tech Store.

Non-Purchased Asset Tagging

All IT assets must be tagged, including equipment delivered directly from the vendor to the department, as well as individual or foundation gifts and temporary loans of non-exempted assets.

If your department is receiving IT assets under these conditions, please contact the ITAM office to ensure correct asset tagging and accounting. 

Tagging and Delivery

IT assets are delivered to the Administrative Services building for central receiving

155 S Razorback Rd.
Fayetteville, AR 72701

Once items are received at the ITAM office, they are tagged and delivered to the requestor (typically within 48 hours). Rush packages are usually delivered on the same day, provided they are received by noon. 

If a shipment is defective in any way, does not meet order specifications, or is of an incorrect quantity, the ITAM office will notify the requesting department. 

IT Asset Disposal

The Surplus Warehouse is responsible for property disposal, including the disposal of IT assets.
Heads up! Before assets are sent to surplus, data sanitization is required for compliance with the Arkansas Computer and Electronic Solid Waste Management Act (1410, Arkansas Code § 25-34-101). For assistance, contact the ITAM office.