Network Drops

Request New Network Drop

Eligibility

IT administrators

Support

IT Help Desk

Rates

Varied

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Departmental staff with IT administrative oversight can request a new network drop be added to a section of a campus building.

Starting October 2017: Network drops are now requested using a new procedure. Please read the information below to learn more.

Get Started

To get started, create a Network Drop Request ticket. Requests that include a PO number are considered funded and will be expedited.

Alert: Adding network drops without using this request process can cause delays getting the network port patched into a switch and activated.

More Information

Activate a Network Port

If you are trying to connect to an existing network port on campus, follow these instructions:

  1. Plug your device into the port and check the network settings. The port is probably not active if: 
    • Windows: There is a red X over the network icon in the system tray and you receive the message "A network cable is unplugged"
    • Mac: There is a red light next to Built-in Ethernet in the Network System Preferences
  2. If your network port is inactive or appears to be active with no network connectivity, create a ticket.
  3. To avoid delays in activating the network port, make sure the following information is included:
    • Building and room number where network port is located
    • Drop number or label of the drop's faceplate (if available)
    • MAC address of computer currently plugged into the port

Once your ticket is submitted, an IT staff member will respond within two business days.