VoIP Phone Service
Heads up! Starting August 17, 2020, all new phone accounts are provisioned with Microsoft Teams. This change was made to prepare for the discontinuation of Skype for Business in July 2021. We recommend all employees with Skype for Business as their VoIP app opt into Microsoft Teams for VoIP.
Desk phone issues? If you have reset your UARK password, you must sign out of your desk phone and then sign back in.
Desk Phone How Tos
Softphone App How Tos
Emergency Response Location (ERL)
When calling 911 from a physical desk phone on campus, the location is automatically available to the dispatch operator for quick emergency response. You are responsible for ensuring your ERL is up to date.