Tech Articles Knowledge Base
| Activate Microsoft Office from Off Campus Activate your UARK licensed copy of Office 2010, 2013 or 2016 from off campus. activate microsoft office, off-campus, ms, remote, vpn, word, excel, powerpoint |
| Activating a Network Drop or Jack Networks, networking, drop, jack, ethernet, DHCP, activating, activates, activation, active, wired, internet |
| Active Directory Organizational Units (OU) Create and manage an Active Directory Organizational Unit. Network, Active Directory, Organizational Units, security groups |
| Add UA Holidays to Exchange Calendar This article describes how to display all day, banner entries for university holidays in your Outlook calendar. Exchange, Calendar, UA Holidays, Outlook 2011, Outlook 2013, Outlook 2016 |
| BASIS Print Setup for Windows Set up BASIS printing on non-networked computers in Windows. BASIS, printing, printer, print, windows xp, windows 7, printer setup |
| BI/Data Warehouse for MS Access Work with BI/Data Warehouse using MS Access. BI/Data, Warehouse, MS, Microsoft, Access, query, database, business, intelligence |
| Blackboard Collaborate With Blackboard Collaborate, users on campus or anywhere in the world can access virtual collaborative spaces to participate in online course sessions, office hours or committee meetings. web conferencing, blackboard, collaborate |
| Blackboard Learn Visit bbhelp.uark.edu for help with Blackboard Learn. Blackboard, learn, stub |
| Campus DNS Servers Primary and secondary DNS servers on campus Network, DNS, servers |
| Cavern Server Overview Cavern (cavern.uark.edu) is a legacy web hosting server for the University of Arkansas, serving most. Cavern Server, web hosting server, Solaris 10 virtual machine |
| Clickers Visit clickers.uark.edu for help with Clickers. Clickers, classroom, feedback, stub |
| Comp Server Overview Learn more about the Comp research and web hosting server. Comp, Server, compserver, Unix, unixserver, computing, compute, research, driver, websites, data |
| CrashPlan for Linux Install CrashPlan for Linux. CrashPlan is a network-based backup and recovery tool for personal computers and other devices. CrashPlan, backups, recovery, software, install, Linux, Files, back ups, back-ups, backing up |
| CrashPlan for Mac Install CrashPlan for Mac. CrashPlan is a network-based backup and recovery tool for personal computers and other devices. CrashPlan, Mac, Exclude File Types or Names, Include Directories, Exclude Directories, Restore Files |
| CrashPlan for Windows Install CrashPlan for Windows. CrashPlan is a network-based backup and recovery tool for personal computers and other devices. CrashPlan, Windows, files, backups, back ups, back-ups, backing up, restore, recovery, directory, directories |
| Deleting Email Preserve quota space by deleting messages from the email server. Email, gmail, outlook, exchange, delete, deleting, messages, messaging, osx, macos, windows |
| Distribution Switch Locations Network distribution switches route campus network traffic to various buildings on campus. Network, Distribution, Switch, Locations, buildings, ethernet, routes, routing |
| Domain Name Request Request DNS for websites, workstations, printers, and more. Networks, DNS, servers, domain, name, system, ip, internet, hosting, hosts, fqdn, printers, mac address |
| Eduroam Wi-Fi The University of Arkansas is an eduroam member, providing secure wireless access to visitors from participating institutions. eduroam, network, wi-fi, wifi, wireless, visitor, guest, visiting, faculty |
| Email Contact Groups Create email contact groups in Outlook 2010 and 2013, Outlook 2011 and 2016, or macOS Mail (OS X Mail). Contacts, groups, email, outlook, macOS mail, OS X mail, exchange, directory |
| Email Contacts Add, import, export and remove email contacts in Outlook or macOS Mail (OS X Mail). contacts, Import contacts, export contacts, save, people, numbers, email addresses, directory, phonebook, address book |
| Email Filters Setting filters for spam or other messages in UARK Gmail or OWA allows you to indicate which messages you wish to block or redirect at the server level. Email, Security, Filters, filtering, rules, inbox, move, Spam, automatically, phishing, server-side, exchange, ProofPoint |
| Email Signatures Create email signatures using UARK Gmail, Exchange, Outlook, and macOS Mail (OS X Mail). email, signatures, sigs, os x, macos, mail, |
| Email Troubleshooting Get limited troubleshooting information for UARK Gmail, Outlook and OS X Mail. email troubleshooting, e-mail, e mail, issues, problems, changing saved password, setting up, setup, application, IMAP, gmail, outlook, os x mail |
| Exchange Email Rules Create, edit and delete rules with the Office 365 Outlook Web App. Rules allow you to automatically filter email into folders or set other commands. Email, Exchange, Outlook, rules, inbox, filtering, move, automatic, automated, delete rules, sort |
| Exchange Online Sharing and Delegating Set up sharing and delegation of calendars and other items in Outlook. Exchange, Calendar, Sharing, Delegating, emails, emailing, delegation, shares, outlook, mailbox, mailing, resources, shared, permissions |
| Exchange Recover Deleted Items Recover deleted Exchange Online messages for up to 30 days using the Recover Deleted Items option. Emails, Exchange, deleted, recover, retrieve, save, accidentally, removed, owa, recycle bin |
| Exchange Resource Calendars Request and manage resource calendar accounts in Exchange. Exchange, Resource, Calendars, emails, emailing, outlook, rooms, projectors, location, equipment, reservations, reserve |
| Exchange Setup for Macs Set up your Exchange mailbox in Outlook 2011, Outlook 2016, macOS Mail/OS X Mail. Email, Exchange, add, Outlook 2011, Outlook 2016, macOS Mail, OS X Mail, Setup, email setup, ical, calendar, faculty, staff |
| Exchange Setup for Mobile Devices Set up your Exchange mailbox on a mobile device. Email, Exchange, iPhone, iPad, ios, android, tablet, exchange, faculty, staff, windows, mobile, device, add, setup, phone, windows |
| Exchange Troubleshooting Migration Issues Resolve common issues with your faculty/staff Exchange email during or after the migration to the Office 365 cloud. Emails, Exchange, outlook, outlook, Troubleshooting, Migration, Issues, emailing, mailing, mails, help, support, problem, mobile, phone, desktop, ios, android |
| Exchange Windows Setup Set up your faculty or staff Exchange Online mailbox in Outlook 2013 or Outlook 2016. email, exchange, e-mail, e mail, setup, set up, mailbox, mail box, office365, office 365, outlook, Outlook 2013, Outlook 2016, faculty, staff |
| Find a DNS Entry Find the DNS entry for your computer or site. Networks, DNS, entry, entries, domain, name, servers, networking, ip address |
| Finding Your IP Address Find your IP address and reset an IP address. Networks, networking, addresses, internet, protocol, reset, ipconfig, ifconfig |
| Finding Your MAC Address Find your MAC address in Windows or Mac. Networks, networking, Mac, addresses, access, adapter, physical, ethernet |
| Forwarding Email Set your UARK Gmail to automatically forward to a personal email account. email, forwarding, gmail, exchange, pop, imap |
| Generic Email Settings Set up your UARK mailbox in an unsupported or open-source email client such as Thunderbird, MailBird, Zimbra Desktop, etc. Email, Exchange, Gmail, basic, Generic, Settings, setup, phone, mobile, imap, smtp |
| Gmail Password for Older Apps gmail, imap, password, login, issue, problem, log-in |
| Google Apps Features In addition to UARK Gmail, students also have access to Google Calendar, Drive, and Talk. Google Apps Features, Drive, Calendar, Hangouts |
| Google Apps and Accessibility Guidelines While access to Google Apps offers powerful sharing and collaboration tools, the accessibility of files created in Google Apps may vary as Google continues with development of these tools. ADA, Accessibility, Guidelines, Google, Apps, Americans, disabilities, act, disability, disabled, impairments, blind, deaf |
| Google Apps for Faculty and Staff Faculty and staff can use Google Apps to share Google Drive content with students by creating Google accounts using their Exchange account information. Google Apps, Faculty and Staff Accounts |
| IT Services Word Usage When writing documentation, check this list for proper word usage. Web Development, IT Services Word Usage |
| Identity Finder Download and use Identity Finder, a software tool designed to prevent identity theft. Security, Identity Finder, personally identifiable information, sensitive information, Identity Finder Enterprise Edition, AnyFind Searching, Automatic Searching Using AnyFind Worldwide, OnlyFind Include List, Search Summary window, Scan a Custom Location, Shred Sensitive Data, credit card, PII |
| Install Kofax Capture for Windows Download and install Kofax Capture for Windows. kofax, imaging, perceptive, scanning, batch, cofax |
| Joining a Workstation to Active Directory Join Windows or Mac computers to Active Directory on campus. Network, Microsoft, Active Directory, Workstation Account, Windows Workstation, Mac Workstation |
| Kofax Capture Pre-installation Steps Follow these steps to fulfill security requirements before installing Kofax Capture. kofax, imaging, perceptive, scanning, batch, cofax |
| Linux Clusters Find out which services are affected by Linux host maintenance. Linux, Clusters, hosts, down, ovprd, rvprd, outage, servers |
| Listserv Settings Manage your subscribed mailing list settings, and mange Listservs you own. Emails, emailing, Mailing, Lists, Listserv, manages, managing, management, subscribes, subscriptions, subscribing, unsubscribe, unsubscribing, unsubscriptions |
| MATLAB Student Setup Students can download and activate MATLAB free of charge. MathWorks, data, analysis, analyze, visualization, computational, finance, analytics |
| MacOS Messages Contacts and Chat Rooms Add contacts and join chat rooms using Messages for macOS. jabber, chat, contacts, rooms, messages, messaging, instant, IM, macos |
| Maintenance Schedules Scheduled maintenance is performed on the following systems as needed within these published time frames. Maintenance Schedules, Open Systems, Campus Network, Blackboard Learn, Windows Servers, BASIS Mainframe |
| Mapping a Drive This article includes common network locations, mapping a drive in Windows, and connecting to a server on a Mac. mapping, drive, fileshare, server, vpn, gizmo, mydocs, cavern, locations, smb, ftp, sftp |
| Microsoft Campus Agreement Participants The following is a list of departments participating in the Microsoft Campus Agreement and their technical support partners. software, department, office, excel, powerpoint, word, onenote |
| Microsoft SQL Server 2008 IT Services provides a Microsoft SQL Server 2008, a high availability database platform. Microsoft SQL Server 2008, database |
| MyDocs Overview You can use MyDocs to access files from your computer or the Documents folder in a General Access Computing Lab (GACL). MyDocs, storage, share, sharing, store, documents, my, docs, mapping, server, drive |
| Network Overview Network, IP Addresses, Network Address Translation, NAT, DNS, domain name, dhcp, static, Network Time Protocol, NTP, Server |
| Network Printing How to register a printer on the network. Networks, Printing, Networking, Printers, DHCP, connections, connecting, connects |
| Network Time Protocol Server The campus maintains network time protocol (NTP) servers for time synchronization on computers and mobile devices. Network |
| OU Security Groups in Active Directory Create and manage security groups in an Active Directory Organizational Unit. Network, Microsoft, Windows, Active Directory, OU Security Groups, RSAT, organizational units, distribution groups, create OU |
| Office 365 Desktop Apps Install Office 365 apps like Excel, OneDrive, Outlook, OneNote, PowerPoint and Word on your Windows or Mac laptop or desktop. office 365, O365, office365, windows, mac setup, set up, install apps, applications, word, excel, powerpoint, onenote, outlook, onedrive, skype for business, power, point, one, drive, out, look, note |
| Office 365 Mobile Setup Install and set up Office 365 apps like Excel, OneDrive, Outlook, OneNote, PowerPoint and Word on your iPhone, iPad or Android mobile devices. Office365, Mobile, Setup, office, 365, word, powerpoint, power, point, excel, note, Microsoft, software, downloads, productivity, onenote, onedrive, one, drive, note, outlook, out, look |
| Office 365 OneDrive Manage your files with OneDrive. Office 365, OneDrive, one, drive, Microsoft, micro, soft, storage, files, management, stores, retrieve, retrieval, organize, save |
| Office 365 Online Apps Office 365 allows you to use Office apps like Excel, OneDrive, Outlook, OneNote, PowerPoint and Word in your web browser without installing any software. 365, Office365, OWA, Outlook, web, app, WebApp, OneDrive, one, drive, Microsoft, out, look, onenote, note, excel, word, powerpoint, power, point, o365, office |
| OneDrive Troubleshooting The Microsoft Office Support team provides troubleshooting tips relating to naming, uploading and syncing files with OneDrive. one drive, onedrive, office, 365, office365, troubleshoot, troubleshooting, trouble, shoot, saving, naming, files |
| Out-of-Office Messages Set out-of-office messages for UARK Gmail, Exchange and Outlook. Email, out-of-office, vacation, messages, autoreply, automatic, reply, response |
| Outlook 2007 Email, Exchange |
| Password-protect Microsoft Office Files Protect student information or other sensitive data by requiring a password to open a Microsoft Office file. protection, password, secure, security, sensitive, data, save, password, excel, gradebook, grades |
| Perceptive Content for Windows To work with large volumes of files, complex workflows, batch scanning and indexing, and bulk loading of documents, download and install the Perceptive Content application for Windows. Document, Management, Perceptive, content, workflows, Application, Windows, ImageNow, driver, storage, storing, retrieve, retrieval |
| Phishing Scams Phishing scams have become much more sophisticated at imitating university communications, and IT Services encourages users to take care in evaluating email messages that purport to be from the university. Email, Security, Phishing, Scams, prevents, prevention, scamming, protection, protects, phish |
| Printing from BASIS Selected items, such as reports, can be printed from a BASIS session using a networked printer or a printer attached to a networked computer. BASIS, print, printing, networked printer |
| Printing from the Web With Web Print, you can submit PDFs or documents from Excel, Word and PowerPoint to any General Access Computing Lab printer on campus. Printing, PrintSmart, webprinting, web |
| Psi Contacts and Chat Rooms Create and manage contacts and chat rooms in Psi. Jabber, xmpp, Chats, chatting, messages, messaging, imming, instant, Contacts, ChatRooms, Psi, rooms, aim |
| Quotas and Server Information Get quota information for servers hosted at the University of Arkansas. Email, data center, Cavern, Comp Server, Quota, Information, Exchange Online, Gizmo Server, Microsoft IIS Server, www1, MyDocs, SharePoint, Legacy Web Servers |
| Real World Safety in the Virtual World Today's Internet is big business, and what happens online can have a big impact in your real world. Security, online safety, tips |
| Report Abusive Email and Expand Headers Forward abusive email to abuse@uark.edu with expanded headers in UARK Gmail, Exchange, Outlook and macOS Mail (OS X Mail). email, security, report phishing, spam, abusive, expand headers, gmail, exchange |
| Requesting SSL Certificates Generate SSL certificates and submit Certificate Signing Requests to the IT Services Security Team. comodo, certificates, signing, security, secure, ssl, certification, esig, esignature, e-signature, e-sign, esign |
| SAS SAS is an integrated suite of analytics software products, available by site license and in the General Access Computing Labs Statistical, statistics, analytics, research, SAS, Mathematical Analysis, programming language, data analysis, license |
| SAS Tutorial Information Faculty and students can access SAS e-Learning materials with a licensed copy of SAS. Statistical, Software, system, SAS, Tutorial, analytics, data, management, license |
| SPSS SPSS site licenses are available for purchase from IT Services, and SPSS for Windows is available in computer labs. Statistical Software, SPSS, statistics, analytics, reporting, research, data management, statistical analysis |
| SSH Connect to university servers with PuTTY for Windows or Mac OS X SSH. SSH |
| Securing Sensitive Data University employees have a legal responsibility to protect personal faculty, staff and student data. security, securing sensitive data, personal, legal requirements, standards, protecting devices, protected, secure, antivirus, crashplan, crash plan, code of computing practices, hipaa, ferpa, fisma, glba, pcidss, pci/dss, pci, dss |
| Securing Your Passwords Get tips and learn general best practices for saving and protecting your passwords. Security, Passwords, passphrases, pass phrases, Protecting, Password Safe Tools, Encrypted, Password Card, password apps |
| Service Account Guidelines A UARK service account is intended to authenticate one system, subsystem or application to another. Service accounts are not intended for personal use. security, service account guidelines, authenticate, system, subsystem, request |
| SharePoint Groups SharePoint sites are created with three groups automatically given default permission levels. SharePoint, Groups, Permissions, Add Users, Remove Users, Delete a Group, Access, Site, development |
| SharePoint Navigation Tools Microsoft SharePoint includes a set of customizable navigation features to help users find content in lists, libraries, and subsites. SharePoint, Navigation, development, site, website, settings, global, sorting, editing, ribbon |
| SharePoint Permission Levels The level of access for users on a SharePoint site can be customized by changing permissions. SharePoint, Permission, Levels, subsites, document, management, storage, stores, Microsoft |
| SharePoint Permissions for Site Owners Using security groups to grant access to SharePoint sites department tech support, sharepoint, share point, security groups, managing, manage, organizational units, OU, site owners, administrators, active directory, email-enabled, permissions |
| SharePoint Preventing Multiple Logins Save your password to avoid logging in multiple times to the same SharePoint site. department tech support, sharepoint, repeated, automatic, group policy, organizational units, OU |
| Sharing an Exchange Calendar Share and publish calendars in Outlook Web App. Exchange, Calendars, Sharing, emails, emailing, outlook, office365, office, 365, share, publish |
| Skype for Business Mac Setup The Skype for Business application for Mac is available to faculty and staff through the Office 365 campuswide license. skype for business, mac, lync, videoconferencing, office365, office 365, skyping |
| Skype for Business Mobile Setup Install and set up Skype for Business on an iPhone, iPad, Android or Windows mobile device. Before you get started, connect your mobile device to Wi-Fi. Skype, setup, business, video, calls, calling, conferenceing, videoconferencing, skyping |
| Skype for Business Windows Setup The Skype for Business application for Windows is available to faculty and staff through the campuswide Office365 license. skype for business, windows, videoconferencing, skyping, office365, office 365, chat, lync |
| Software Updates and Backups Keeping your software up-to-date is as important—perhaps even more important—than keeping antivirus software updated. Security, Backup, Software, Updates |
| Spam Spam is unsolicited bulk email—indiscriminate, network-wide broadcasted messages which distribute advertisements and solicitations. Security, Spam, Spoofing, Chain Email, Chain Letter, Code of Computing Practices, email |
| Streaming Video with Kaltura Kaltura allows you to create and share videos in Blackboard. Kaltura, video, streaming, Blackboard, stub |
| Style Guide for University Online Forms When creating online forms, use this guide for proper styles and labels. Web Development, Style Guide, Online Forms, Layout, Capitalization, Word Usage, Coding, CSS Styling, Validation, standards |
| Talkonaut Contacts and Chat Rooms Add contacts and join chat rooms using Talkonaut for iPhone or iPad. jabber, chat, rooms, talkonaut, instant messaging, IM, mobile, iphone, ipad, tablet |
| Technology Enhanced Classroom Document Camera Learn how to use the document camera in a Campus Standard Technology Enhanced Classroom. classrooms, podium, projector, standard, Document, Camera, display live images, Ladibug |
| Technology Enhanced Classroom Equipment Status Check the status of equipment in Technology Enhanced Classrooms. technology enhanced classrooms |
| Technology Enhanced Classroom Standard Locations Get a list of standard Technology Enhanced Classroom locations and contact information. classrooms, technology, enhanced, podium, desk, class |
| Technology Enhanced Classrooms: Annotation Learn how to use annotation software in Campus Standard Technology Enhanced Classrooms. classrooms, display, podium, projector, Annotation, Open-Sankoré |
| Technology Enhanced Classrooms: Other Locations Get a list of non-Campus Standard Technology Enhanced Classroom locations and contact information. Technology Enhanced Classrooms, Other Locations |
| UA Chat Contacts Add contacts in UA Chat. Jabber, xmpp, UAChat, Contacts, Chat, im, instant, messages, messaging |
| UARK Gmail Mac Setup Connect to UARK Gmail in Outlook or macOS Mail (OS X Mail). Email, Gmail, Outlook, 2011, macos, OS X, Mail, apple, imap, student, uarkgmail, troubleshooting, add |
| UARK Gmail Setup for Mobile Devices Connect to UARK Gmail on an iPhone, iPad, Android, or Windows Phone 7. Email, Gmail, Mobile, setup, device, student, add, troubleshooting, iPhone, ios, iPad, Android, Windows, 7, phone, tablet |
| UARK Gmail Windows Setup Connect to UARK Gmail in Outlook 2010 and 2013. Email, Gmail, Windows, Outlook, 2010, 2013, add, setup |
| UARK Jabber Mac Setup Set up UARK Jabber services with Messages in macOS (OS X). jabber, xmpp, messages, instant, messaging, im, chat |
| UARK Jabber Mobile Setup Set up UARK Jabber services on a smartphone or tablet with Talkonaut or Xabber. jabber, chat, im, instant, messages, messaging, xmpp, talkonaut, xabber |
| UARK Jabber Windows Setup Set up UARK Jabber services using Psi in Windows. jabber, chat, instant, message, messaging, Psi, xmpp |
| UARK Wi-Fi Mac Setup Connect to UARK Wi-Fi using Mac OS X. Network, UARK Wi-Fi, Mac, wifi, internet, wireless, online, connection |
| UARK Wi-Fi Mobile Setup Connect to UARK Wi-Fi using your mobile device. networks, wifi, mobile, apple, iphone, windows phone, wireless, internet |
| UARK Wi-Fi Ubuntu Setup Connect to UARK Wi-Fi in Ubuntu using the correct security settings. networks, networking, wifi, ubuntu, linux, internet access, wireless |
| UARK Wi-Fi Windows Setup Connect to UARK Wi-Fi with Windows. Network, Wi-Fi, Windows, setup, wifi, online, connection, internet, wireless, web |
| Uploading Your Syllabus in UAConnect Convert your syllabus to PDF and upload it to your class in UAConnect. UAConnect, uploading your syllabus, isis, converting word documents, PDF |
| Using the Skype for Business Desktop Application With the Microsoft Skype for Business desktop application for Windows and Mac, faculty and staff can chat with contacts, start conference calls and transfer files. Skype, Business, Desktop, Application, Conference, Web, video, videoconferencing, calls, calling, chat, videochat, videocalling |
| VPN Mac Setup Install Pulse Secure to connect to the University of Arkansas virtual private network (VPN) using Mac OS X. vpn, virtual private network, mac setup, set up, pulse secure, junos, installer, libraries, library, work from home |
| VPN Mobile Setup Install Pulse Secure for iOS or Android to connect to the University of Arkansas virtual private network (vpn) from your mobile device. VPN, virtual, private, network, Mobile, setup, Pulse, Secure, drivers |
| VPN Windows Setup Install Pulse Secure to connect to the University of Arkansas virtual private network (VPN) using Windows. VPN, virtual private networks, windows setup, set up, pulse secure, library |
| Virtual Desktops Mac Setup IT Services provides a suite of virtual desktop environments, such as vLab for students and customized department environments for faculty and staff. vlabs, v, labs, virtual desktops, mac setup, set, up, vmware horizon client, installer |
| Virtual Desktops Mobile Setup IT Services provides a suite of virtual desktop environments, such as vLab for students and customized department environments for faculty and staff. vlabs, v labs, virtual desktops, mobile setup, set up, vm ware, vmware horizon client app, iphone, ipad, android |
| Virtual Desktops Windows Setup IT Services provides a suite of virtual desktop environments, such as vLab for students and customized department environments for faculty and staff. vlab, v, lab, virtual desktops, windows setup, vmware horizon client, installer |
| Wipe Data from Stolen or Lost Mobile Device If your phone is lost, stolen or otherwise compromised, you can remotely wipe its data using the Office 365 Outlook Web App, protecting your identity and sensitive data. Exchange, wipe, stolen, lost, phone, remove, faculty, staff, mobile, tablet, sensitive, data, secure, security |
| Writing Verifiable Emails A legitimate email can easily be disregarded as spam or a phishing attempt, creating a problem when important information that requires follow-up on the part of the recipient is ignored. Security, verifiable, anti-phishing, antiphishing, prevent, avoid, scam, email, phishing, spam, avoid |
| Xabber Contacts and Chat Rooms Add contacts and join chat rooms using Xabber for Android. jabber, contacts, chat, rooms, android, mobile |
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