Tech Articles Knowledge Base

25Live: Creating an Event
Create an event in 25Live using the Events Wizard.
25Live: Overview
Overview of 25Live, the web-based event request, scheduling, calendaring and publishing environment.
25Live: Quick Reference Guide
Learn about features of 25Live including location availability, calendar and dashboard.
25Live: Search for an Event
Search for events within 25Live.
Accessing MyDocs
You can use MyDocs to access files from your computer or the Documents folder in a Tech Spot computer lab.
Activate Microsoft Office from Off Campus
Activate your UARK licensed copy of Office 2016 from off campus.
Active Directory Organizational Units (OU)
Create and manage an Active Directory Organizational Unit.
Add UA Holidays to Exchange Calendar
This article describes how to display all day, banner entries for university holidays in your Outlook calendar.
BASIS Print Setup for Windows
Set up BASIS printing on non-networked computers in Windows.
BI/Data Warehouse for MS Access
Work with BI/Data Warehouse using MS Access.
Blackboard Collaborate
With Blackboard Collaborate, users on campus or anywhere in the world can access virtual collaborative spaces to participate in online course sessions, office hours or committee meetings.
Blackboard Learn
Visit for help with Blackboard Learn.
CNAME Records
CNAME records are aliases for existing A or AAAA records, and can stand alone or as part of a host record. In the Infoblox GUI, the terms “CNAME” and “alias” are used interchangeably.
Canon Secure Print Setup (Pilot Users Only)
Canon Secure Print is only for pilot users in the Campus Managed Print project.
Visit for help with Clickers.
Distribution Switch Locations
Network distribution switches route campus network traffic to various buildings on campus.
Eduroam Wi-Fi
The University of Arkansas is an eduroam member, providing secure wireless access to visitors from participating institutions.
Email Filters
Setting filters for spam or other messages in UARK Gmail or OWA allows you to indicate which messages you wish to block or redirect at the server level.
Exchange Delegating
Set up delegation of calendars and other items in Outlook.
Exchange Email Rules
Create, edit and delete rules with the Office 365 Outlook Web App. Rules allow you to automatically filter email into folders or set other commands.
Exchange Resource Calendars
Request and manage resource calendar accounts in Exchange.
Exchange Setup
Set up your faculty or staff Exchange Online mailbox in Outlook 2013 or Outlook 2016.
Exchange Setup for Mobile Devices
Set up your Exchange mailbox on a mobile device.
Find DNS Entry
Find the DNS entry for your computer or site.
Finding Your IP Address
Find your IP address and reset an IP address.
Finding Your MAC Address
Find your MAC address in Windows or Mac.
Forwarding Email
Set your UARK Gmail to automatically forward to a personal email account.
Generic Email Settings
Set up your UARK mailbox in an unsupported or open-source email client such as Thunderbird, MailBird, Zimbra Desktop, etc.
Gmail Password for Older Apps
Google Apps and Accessibility Guidelines
While access to Google Apps offers powerful sharing and collaboration tools, the accessibility of files created in Google Apps may vary as Google continues with development of these tools.
Google Apps for Faculty and Staff
Faculty and staff can use Google Apps to share Google Drive content with students by creating Google accounts using their Exchange account information.
Host Records
Host records consolidate DNS, DHCP and IP address information in single place. A single host record is equivalent to creating A, PTR, and CNAME resource records for an IPv4 address.
IT Services Word Usage
When writing documentation, check this list for proper word usage.
Identity Finder
Download and use Identity Finder, a software tool designed to prevent identity theft.
Install Kofax Capture for Windows
Download and install Kofax Capture for Windows.
Joining a Workstation to Active Directory
Join Windows or Mac computers to Active Directory on campus.
Kofax Capture Pre-installation Steps
Follow these steps to fulfill security requirements before installing Kofax Capture.
Kumo for File Storage
Kumo lets you instantly connect to your file storage accounts while logged into Tech Spot or Remote Lab desktops.
Legacy VPN Mac Setup (Pulse Secure)
Install Pulse Secure to connect to the University of Arkansas virtual private network (VPN) using Mac OS X.
Legacy VPN Mobile Setup (Pulse Secure)
Install Pulse Secure for iOS or Android to connect to the University of Arkansas virtual private network (VPN) from your mobile device.
Legacy VPN Windows Setup (Pulse Secure)
Install Pulse Secure to connect to the University of Arkansas virtual private network (VPN) using Windows.
Listserv Settings
Manage your subscribed mailing list settings, and mange Listservs you own.
MAC Filters
MAC filters are used to make sure that the correct PXE booting options are sent to the correct clients in campus buildings occupied by multiple departments with local IT support.
Students, faculty and staff can download and activate MATLAB free of charge.
Maintenance Schedules
Scheduled maintenance is performed on the following systems as needed within these published time frames.
Mapping a Drive
This article includes common network locations, mapping a drive in Windows, and connecting to a server on a Mac.
Nebula Setup Instructions
Follow the setup instructions for your first time accessing Nebula. Nebula is a cloud computing platform for research and development.
Network Printing
How to register a printer on the network.
OU Security Groups in Active Directory
Create and manage security groups in an Active Directory Organizational Unit.
Office 365 Desktop Apps
Install Office 365 apps like Excel, OneDrive, Outlook, OneNote, PowerPoint and Word on your Windows or Mac laptop or desktop.
Office 365 Mobile Setup
Install and set up Office 365 apps like Excel, OneDrive, Outlook, OneNote, PowerPoint and Word on your iPhone, iPad or Android mobile devices.
Office 365 OneDrive
Manage your files with OneDrive.
Office 365 Online Apps
Office 365 allows you to use Office apps like Excel, OneDrive, Outlook, OneNote, PowerPoint and Word in your web browser without installing any software.
OneDrive Troubleshooting
The Microsoft Office Support team provides troubleshooting tips relating to naming, uploading and syncing files with OneDrive.
Parent/Family Authorization
How to authorize a parent or 3rd party to view student information.
Password-protect Microsoft Office Files
Protect student information or other sensitive data by requiring a password to open a Microsoft Office file.
Perceptive Content for Windows
To work with large volumes of files, complex workflows, batch scanning and indexing, and bulk loading of documents, download and install the Perceptive Content application for Windows.
Phishing Scams
Phishing scams have become much more sophisticated at imitating university communications, and IT Services encourages users to take care in evaluating email messages that purport to be from the university.
Printing from BASIS
Selected items, such as reports, can be printed from a BASIS session using a networked printer or a printer attached to a networked computer.
Printing from the Web
With Web Print, you can submit PDFs or documents from Excel, Word and PowerPoint to any General Access Computing Lab printer on campus.
Quotas and Server Information
Get quota information for servers hosted at the University of Arkansas.
Real World Safety in the Virtual World
Today's Internet is big business, and what happens online can have a big impact in your real world.
Report Abusive Email and Expand Headers
Forward abusive email to with expanded headers in UARK Gmail, Exchange, Outlook and macOS Mail (OS X Mail).
Requesting SSL Certificates
Generate SSL certificates and submit Certificate Signing Requests to the IT Services Security Team.
SAS is an integrated suite of analytics software products, available by site license and in the General Access Computing Labs
SAS Tutorial Information
Faculty and students can access SAS e-Learning materials with a licensed copy of SAS.
SPSS site licenses are available for purchase from IT Services, and SPSS for Windows is available in computer labs.
Securing Sensitive Data
University employees have a legal responsibility to protect personal faculty, staff and student data.
Securing Your Passwords
Get tips and learn general best practices for saving and protecting your passwords.
Service Account Guidelines
A UARK service account is intended to authenticate one system, subsystem or application to another. Service accounts are not intended for personal use.
SharePoint Online Permissions for Site Owners
Using security groups to grant access to SharePoint Online sites
Sharing an Exchange Calendar
Share and publish calendars in Outlook Web App.
Software Updates and Backups
Keeping your software up-to-date is as important—perhaps even more important—than keeping antivirus software updated.
Spam is unsolicited bulk email—indiscriminate, network-wide broadcasted messages which distribute advertisements and solicitations.
Streaming Video with Kaltura
Kaltura allows you to create and share videos in Blackboard.
Test Scanning Guidelines and Instructions
Drop-off and self-service test scanning is available from 9 a.m. to 4 p.m., Monday through Friday, in Gibson Annex next to the Fine Arts building.
Transfer UARK Gmail to a Personal Gmail Account
Students can transfer their UARK Gmail account inbox to a personal Gmail account.
Troubleshoot an Active Network Port
How to troubleshoot an active or inactive network port.
UAConnect: ADHE Transcript Request
Request a transcript for the Arkansas Department of Higher Education for the Arkansas Academic Challenge Scholarship using your Student Center. A $7.50 charge per request is placed on your student account.
UAConnect: Academic Structure
UAConnect Academic Structure example.
UAConnect: Academic Term Codes
Each term (semester) is assigned a four-digit code to identify it in UAConnect. Some terms will contain multiple sessions, such as Eight Week sessions. The table below describes how to decipher and interpret this code.
UAConnect: Accessibility Features
UAConnect has accessibility features that can be enabled or disabled.
UAConnect: Add/Remove a Faculty Mentor
A Faculty Mentor may be added or removed to a student’s account along with the student’s advisor.
UAConnect: Add Query to Favorites List
The Query Manager and Query Viewer search pages can include a list of queries called My Favorite Queries. If you use certain queries often, you can place them in this list for easy access.
UAConnect: Add Student to Class Waitlist
Add a student to an established class waitlist.
UAConnect: Advisor Homepage Overview
Navigate advisor features within the Advisor Homepage.
UAConnect: Applying for Graduation
Current students can apply for graduation through their Student Homepage in UAConnect. Applicants who no longer have access to UAConnect will need to contact their Dean’s Office to apply for graduation.
UAConnect: Assign Grades in Grade Roster
The following document includes details on how to assign student grades within the Grade Roster. Grade Rosters links are listed on the instructor’s teaching schedule found on the opening screen of the Faculty Homepage. The following grade assignment instructions apply to both Early Progress (Mid-term) and Final grades.
UAConnect: Assign an Advisor
Use the Student Advisor page to view or assign individual advisors or a committee of advisors associated with the student.
UAConnect: Calculating Students’ Hours
All formulas are for the STDNT_CAR_TERM table unless otherwise indicated. When querying hours by students and by careers, you will need to group by EMPLID and Academic career and sum the hours. When querying hours by student, you will need to group by EMPLID and sum the hours.
UAConnect: Change Grades with Grade Roster
This document details how to change grades with the grade roster. Faculty with an active UAConnect account may process a change of grade from their faculty homepage.
UAConnect: Copy Query to Another List of Queries
Query Manager allows you to copy a query from your list of private queries to another user’s list of queries.
UAConnect: Create/Edit Favorites
Frequently used UAConnect pages can be set as Favorites for quick and easy access without having to use the full navigation path.
UAConnect: Create a Homepage - Administrative
This document describes the process of creating a homepage for administrative users.
UAConnect: Create a Schedule of Classes
This document details the process of creating a schedule of classes.
UAConnect: Create a Security Request
Use this electronic form to create a request for security to UAConnect for full-time employees, hourly employees, and university affiliates.
UAConnect: Create a Security Request for Hourly Employees
Use this electronic form to create a request for security to UAConnect for hourly or work-study employees.
UAConnect: Dean/Director Approval of a Security Request
When an electronic security request is created and submitted, verification of the user’s eligibility to access the system is processed. Once the user has been determined eligible, the request is routed electronically to the user’s Dean/Director for approval.
UAConnect: Degree Audit for Administrative Users
degrees, auditing, audits, administrative, administrator, job, aids, courses, classes
UAConnect: Degree Audit for Advisors
This document contains information needed to view degree requirements, displaying those which are satisfied and those remaining unsatisfied. Keep in mind that this is not an official degree certification.
UAConnect: Degree Audit for Students
This document contains information needed to view your degree requirements, displaying those you have satisfied and those remaining unsatisfied. Keep in mind that this is not an official degree certification and should be used in conjunction with your academic advisor.
UAConnect: Drop a Class
Dropping a class from your class schedule is very easy to do. Follow the instructions below to drop a class during the enrollment changes period for the semester.
UAConnect: Drop a Waitlisted Class
Students can drop a waitlisted class from their schedule in UAConnect.
UAConnect: Enroll in Classes
Enrolling in a class is a multi-step process that includes selecting and confirming your course selections along with verification that you have read all the Class Notes. In addition, all classes that are not taught face-to-face must have a predominant location identified where the course will be taken.
UAConnect: Enrollment Verification
Students may choose to print or view an unofficial copy of their Enrollment Verification or request that the University mail an official copy to a specified address.
UAConnect: Export Screens to Excel
Download your UAConnect screens to a Microsoft Excel spreadsheet using either the download icon or the download link.
UAConnect: FERPA Third Party Release
Students may choose to allow certain people, such as parents, to view their student education records by completing the release form in the Student Center on UAConnect.
UAConnect: Faculty Homepage Overview
Faculty can access many features from the UAConnect homepage.
UAConnect: Financial Agreement Activity Guide
Students must complete the Students Financials Agreement in UAConnect before they enroll in future terms at the U of A.
UAConnect: Grant Access to Parent Center
The Parent/Family Access option allows students to authorize access to certain academic and financial information on the Student Homepage.
UAConnect: Make Payment - Authorized User
Authorized Users can make payments on their student’s account by credit card or electronic check.
UAConnect: Make a Payment from Student Homepage
Students can make payments to their student accounts from the UAConnect Student Homepage.
UAConnect: Manage Your Class Syllabus
Faculty and Instructors have the option to upload and manage their class syllabi for current, past or future assigned classes using Faculty Homepage.
UAConnect: Naming A Query
The University of Arkansas has defined a naming convention for queries that are developed in UAConnect.
UAConnect: Official Withdrawal
Students can officially withdraw from the university using UAConnect.
UAConnect: Parent Center Initial Setup
The Parent/Family Authorization option allows a student to authorize access to view certain student information.
UAConnect: Payment Plan
Students can set up a payment plan to pay on their accounts in installments by credit card or electronic check on the UAConnect Student Homepage.
UAConnect: Print Class Roster
Faculty and staff can print their class rosters from UAConnect.
UAConnect: Query Manager Component Tabs
The pages in Query Manager enable you to tailor queries to retrieve data that is specific to your business needs. This table lists the name and purpose of the Query Manager pages.
UAConnect: Quick Enroll
Use Quick Enroll a Student to process overrides and other administrative adjustments to a student’s schedule.
UAConnect: Quick Start Guide
Each time you log in to UAConnect, the system opens to your main homepage where you can easily navigate to pages or screens that you commonly use.
UAConnect: Release an Advising Hold
This process describes how to remove an advising hold or other service indicator from an advisee’s account using the UA Advisor Center navigation on your Advisor Homepage.
UAConnect: Reorder Homepage - Administrative
If you have more than one Homepage, you may want to reorder which one opens when you log in to UAConnect.
UAConnect: Report Student Attendance
This document shows how to report student attendance through the class roster. To be in compliance with federal financial aid and to address class attendance issues, we ask faculty to provide information regarding student absences in UAConnect. This information allows the staff to be notified of those students who have been missing class in a pattern that you believe will be detrimental to their overall performance.
UAConnect: Request an Advisement Report
Users with the authorized security, granted by the dean’s office, may request Academic Advisement Reports administratively. The option to request a new report or to view previously run reports are covered in this document.
UAConnect: Request an Official Transcript
Students may request an official transcript be mailed from their student homepage and billed directly to their student account.
UAConnect: Running a "What-If" Report
Students, advisors, or administrative users can run a "What-If" Report to view the degree requirements for various majors and minors.
UAConnect: Schedule a Query
This document provides instructions to schedule an existing query to run at a specific day and time. Additionally, instructions on how to cancel, hold, and restart a scheduled query.
UAConnect: Schedule of Classes Report
This document details the process of running a schedule of classes report. Security access to the Report Manager option in UAConnect is necessary to run this report. The process used to run this report is similar to all report processes in UAConnect.
UAConnect: Screen Print
Print without the banner or left-side menu in UAConnect.
UAConnect: Search/Match
The Search/Match functionality is used when looking up records for a person in the UAConnect database. Before entering a new prospector applicant into the system, search the database using Search/Match to see if a record already exists for the person.
UAConnect: Search Classes
Faculty, students, and staff administrative users can search for classes using UAConnect.
UAConnect: Search for Intersession Classes
Students can locate intersession classes in Search for Classes and in Schedule Planner.
UAConnect: Service Indicator Codes
Service indicator codes describe the types of holds that can be placed on a student's account.
UAConnect: Set Administrative User Defaults
User Default will auto-populate field values in search pages and data entry pages based on your User ID. It is a very useful tool for making data entry easier and faster.
UAConnect: Set FERPA Restrictions
Students can restrict the release of their directory/public information by completing and submitting the FERPA Directory Restriction form located on the User Profile tile on the Student homepage.
UAConnect: Set Up New Authorized User
Students can assign access to authorized users to make payments to their student accounts in UAConnect.
UAConnect: Student Groups
This document provides instructions on how to add, view and inactivate a student within a group.
UAConnect: Student Homepage - Detail
Students can access many tiles from the UAConnect Student Homepage.
UAConnect: Student Homepage Overview
Students can access many services using the UAConnect student homepage.
UAConnect: Swapping a Class
Swapping a Class Swapping a class allows you to simultaneously add a class at the same time you drop one.
UAConnect: Understand Criteria Condition Types
The more you use Query Manager, the more you are likely to refine queries with conditions other than the Equal To condition that is the default.
UAConnect: Unofficial Transcript
Students can access their unofficial transcript through the Student Center.
UAConnect: Upload Grades from Blackboard
This optional process allows faculty to approve grades in Blackboard Grade Center and then transfer those grades to UAConnect.
UAConnect: View Academic Information
The Parent/Family Authorization option allows a student to authorize access to view certain student information. This authorization provides access to the designee (parent or another third party) to view financial, academic and directory information. This document addresses access to Academic Information.
UAConnect: View Class Photo Roster
There are three options when viewing student photos in your Class Roster. You can Link to Photos (default), Include Photos in List or view a Photo Roster. The first two options allow you to view the student photo individually, while the third option provides a group roster.
UAConnect: View Class Roster
Class rosters are accessible through the roster link on the Faculty Homepage.
UAConnect: View Financial Aid in ParentConnect
The Parent/Family Authorization option allows a student to authorize access to view certain student information. This authorization provides access to the designee (parent or other third party) to view finances, financial aid, academic and personal information. This document covers information about Viewing Financial Aid.
UAConnect: View Personal Information
The Parent/Family Authorization option allows a student to authorize access to view certain student information. This authorization provides access to the designee (parent or other third party) to view financial, academic and personal information. This document addresses access to Personal Information.
UAConnect: View Position on a Waitlisted Class
Students can check their class schedules to see their positions on a waitlisted class in UAConnect.
UAConnect: View Student Enrollment Appointment
View the student's enrollment period in UAConnect.
UAConnect: View Student Program/Plan Records
Use the Student Program/Plan component to view a student’s program stack data and track the history of the information when a student changes his orher academic program, academic plan, or academic sub-plan.
UAConnect: View Test Scores
This document provides information and navigation paths to allow you to view test scores, both individually and in summary.
UAConnect: eCommerce Overview - Authorized Users
Students can use the eCommerce Payment System to make payments on their student accounts.
UAConnect Data Dictionary
Find key parent field names and descriptions for running reports in UAConnect.
UARK Gmail Setup Instructions
How to set up UARK Gmail on your laptop or mobile devices.
UARK Wi-Fi Mac Setup
Connect to UARK Wi-Fi using Mac OS X.
UARK Wi-Fi Mobile Setup
Connect to UARK Wi-Fi using your mobile device.
UARK Wi-Fi Ubuntu Setup
Connect to UARK Wi-Fi in Ubuntu using the correct security settings.
UARK Wi-Fi Windows Setup
Connect to UARK Wi-Fi with Windows.
VDI Computer Lab Locations
Listing of all computer labs on campus using VDI.
VDI Lab Troubleshooting Tips
If you experience issues with computers in a VDI computer lab, follow these troubleshooting tips.
VPN: Install GlobalProtect for Android
Get started with the GlobalProtect VPN client for Android.
VPN: Install GlobalProtect for Linux
Get started with the GlobalProtect VPN client for Linux.
VPN: Install GlobalProtect for Mac
Get started with the GlobalProtect VPN client for macOS.
VPN: Install GlobalProtect for Windows
Get started with the GlobalProtect VPN client for Windows.
VPN: Install GlobalProtect for iOS
Get started with the GlobalProtect VPN client on iOS for iPhone or iPad.
VoIP Training and How-Tos
VoIP training and how-tos are available at
Wipe Data from Stolen or Lost Mobile Device
If your phone is lost, stolen or otherwise compromised, you can remotely wipe its data using the Office 365 Outlook Web App, protecting your identity and sensitive data.
Writing Verifiable Emails
A legitimate email can easily be disregarded as spam or a phishing attempt, creating a problem when important information that requires follow-up on the part of the recipient is ignored.